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By that time, I was up and looking at e‑mail, and we both quickly saw what the real problem was.

As a reminder: in cloud-based systems, users turn the management and protection of crucial data and services over to third parties, and then call up information as necessary via the Internet.

The first and easiest automated step was to fill out a password-reset form.

Doing so prompted Google to send reset instructions to the mobile-phone number or alternate e‑mail address listed as “recovery options” for Deb’s account.

That was the first indication that this would be more than a minor nuisance. The more serious sign of the potential scale of our problems came later in the day.

Google offers a variety of automated ways for users to regain control of Gmail and other accounts they think have been hacked.

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